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Subject: |
Learning Chinese support request |
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WINCLC UserID: |
alangabriel_7 posted 2017/3/17 23:33:34 |
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Hi, Im writing this message because I have seen that you are selling the books My Chinese Picture Dictionary (English version) and My Chinese Picture Dictionary (Japanese version). Im interested in these two books, but also i would like to know if It could be possible to order the book My Chinese Picture Dictionary (Korean version) which is not listed in your website. If yes, I will place an other for these books. Best regards, Alan Gabriel |
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Reply: |
2017/3/18 17:13:29
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NIHAO, Thanks for your message. We noticed you placed an online order for the 2 books which have been dispatched through EMS (tracking number: EA014828503CN). Should you have any questions on purchasing Chinese books, please feel free to contact us.
Best regards,
Rod
Dept. of Customer Service
Beijing WINCLC Ltd. - A Window to Chinese Language and Culture
Tel: +86 10 82337598
E-mail: service@winclc.com
Web: www.winclc.com |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
evgeniya.pirogova.87 posted 2016/10/18 5:12:23 |
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Hello, i am trying pay one more time, because it was not enough money, but now i cant pay because it is written "payment in process, what should i do |
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Reply: |
2016/10/18 10:12:45
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Please reset the order number by clicking the "Modify order number in case of online payment failure..." button on web page http://www.winclc.com/en/User/OrderDetails.aspx?id=3483 to start online payment again. |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
farahitomi posted 2016/2/8 12:10:16 |
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I'm quite worried as I have yet to receive an email on the confirmation order and also the payment email. As by right, i should have received an email notifying that i have made a payment online. |
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Reply: |
2016/2/12 9:46:20
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Hello, We've received your payment for order 20160207-2227-000003156 and will dispatch it after Chinese New Year holidays next week. Best regards, Rod |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
silviakenya posted 2016/2/1 19:39:39 |
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20160131-2227-000003148 ORDER
I would like to pay online but there must be some errors in the page. Could you please check and let me know if the order is ok and how can i pay for it?
best regards
silvia |
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Reply: |
2016/2/4 19:02:26
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HI, It seemed your local bank denied the online payment, so you might need to consult them for the reason why they did not accept your online payment. Maybe you did not input the correct card information?
We have reset the order number so that you can re-try online payment through an effective VISA/MASTER/AE/JCB card. You can also reset the order number by clicking the "Modify order number in case of online payment failure..." button on web page http://www.winclc.com/en/User/OrderDetails.aspx?id=3148 to start online payment again.
If it is not convenient for you to pay online, you could also make payment through Western Union or bank transfer payment.
Kind regards, Rod |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
evgeniya.pirogova.87 posted 2013/9/17 11:22:31 |
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Hello, could you make from two orders just only one? now i have two orders 20130917-2227-000002176 and this 20130912-2227-000002167 , it will easy for me to pay and get
Thank you |
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Reply: |
2013/9/19 7:48:35
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Hello, We have merged orders 20130912-2227-000002167and 20130917-2227-000002176 which would be dispatched together after payment done. Regards, Rod |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
groucho_marx posted 2011/5/25 23:25:01 |
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How many days will it take to have my item shipped? my order number is:http://www.winclc.com/en/User/OrderDetails.aspx?id=1130. Thank you |
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Reply: |
2011/5/26 5:25:21
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Hello, Your order will be dispatched on May 26th, 2011 and we expect you receive the book within 3 weeks. Regards, Song |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
jose_fernando_tepedino posted 2011/1/29 20:40:05 |
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Hello， 你好！ I have successfully tracked my order inside China by following the instructions on these 'online messages and replies'. I have also just discovered that I can use the parcel number to track it through the brazilian mail (Correios - http://www.correios.com.br) website, that's great! Please let me suggest you to add such tracking instructions to the FAQ list (tracking a parcel inside and outside China). Thank you very much, 谢谢你！ José. |
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Reply: |
2011/2/1 10:26:00
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Hi, Thanks for your great suggestion. The tracking information has been added on FAQs page: http://www.winclc.com/en/Faqs.aspx#08 Best regards, WINCLC 您好! 非常感谢你的热心建议！国际包裹的跟踪信息已经添加到网站常见问题页面http://www.winclc.com/en/Faqs.aspx#08 祝好！ 中文之窗 |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
rrios060749 posted 2010/5/21 0:23:33 |
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Attn. Song Zhenhua
I have just received Selected Readings of Contemporary Chinese Short Stories. Thanks a lot
R.Ríos |
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Reply: |
2010/5/21 13:29:29
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Hi! Very glad to hear that :-) Best regards, Song Zhenhua |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
budhiutamatedjamulja posted 2010/5/19 6:10:52 |
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Hello Rod,
I have received my order three days ago. Thank you for service and attention. Best regards,
Budhi Utama Tedjamulja |
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Reply: |
2010/5/19 10:40:21
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Hi! Very glad to hear that :-) Best regards, Rod |
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Subject: |
Learning Chinese support request |
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WINCLC UserID: |
rrios060749 posted 2010/1/25 20:52:54 |
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I have just received my order 20091222-2227-000000414 in excellent shape. I would like to know whether the teacher's book as well as the audio for vol 6 of New Practical Chinese Reader are already available. Thanks in advance for your attention. |
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Reply: |
2010/1/26 17:24:07
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Hello, Very glad to hear that you have received the parcel. According to the publisher of NPCR vol.6, there's no teacher's book and workbook for NPCR vol.6 but only audio CDs that are expected to be available in Feb. or March. Regards, Rod |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
leebajan posted 2009/12/5 10:24:29 |
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Hello i saw that you gave me the parcel number, i ws just wondering which website i can track the parcel from? Order number: 20091201-2227-000000387
Parcel number: CP179175715CN |
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Reply: |
2009/12/6 4:33:00
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Hello, You can track the delivery in China by keying in the parcel number on http://intmail.183.com.cn/item/trace/itemTraceAction.do?action=Enter When the parcel arrive in Australia, you can track the delivery on http://ice.auspost.com.au/index.asp Regards, Rod |
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Subject: |
Query about an order I have placed |
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WINCLC UserID: |
lilin01262007 posted 2009/11/10 5:49:33 |
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20091110-2227-000000362
please provide the u.s. dollar amount of invoice. thanks
Li Lin |
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Reply: |
2009/11/10 13:30:50
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Thank you for your order. We have sent you order confirmation email with the US dollar invoice. Best regards, Song Zhenhua |
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